We understand that unexpected circumstances can arise, and we are committed to being as accommodating as possible. Our refund policy reflects this commitment to ensuring a positive experience for all participants.
Refund Requests
- Refunds will be granted for requests made at least 14 days prior to the start of the camp or clinic. These refunds will be issued in full, minus a small administrative processing fee of $25.
- For requests made within 14 days of the event, a 50% refund will be issued to cover the preparation costs incurred for the event.
Special Circumstances
- Medical Emergencies: If a participant is unable to attend due to injury or illness, a full refund (minus the $25 administrative fee) will be issued upon receipt of a doctor’s note.
- Family Emergencies: In the event of a family emergency, we will work with participants on a case-by-case basis to issue a full refund.
Weather or Venue Changes
- If a camp or clinic is canceled due to weather or unforeseen circumstances, participants will receive a full refund or may choose to transfer their registration to a future event.
Transfer Options
- Participants unable to attend may choose to transfer their registration to another camp or clinic within the same calendar year without any penalty.
- Alternatively, they may transfer their spot to another eligible participant (e.g., a teammate or friend) at no additional cost.
Non-Refundable Situations
- Refunds will not be granted for no-shows or cancellations made after the start of the event.
- Any credit card processing fees charged at the time of registration are non-refundable.
Our goal is to ensure fairness while supporting the operational costs of running high-quality camps and clinics. If you have any questions about this policy or need assistance with a refund request, please don’t hesitate to contact us at [email address or phone number].
Thank you for choosing Brandeis Women’s Soccer, and we look forward to seeing you on the field!
Need help?
Contact us at mary.shimko@gmail.com for questions related to refunds and returns.